At Tobi’s Catering, we strive to provide excellent catering services and customer satisfaction. If you are not completely satisfied with our services, please contact us as soon as possible to discuss your concerns. We will do our best to address your concerns and find a satisfactory resolution.

Cancellation Policy

If you need to cancel your order, please notify us as soon as possible. Cancellation fees may apply depending on the timing of your cancellation and the nature of your order. We reserve the right to cancel any order at any time for any reason.

Refund Policy

Refunds are subject to our discretion and may be issued in the form of a credit or refund to your payment method. The amount of your refund will depend on the nature of your order and the timing of your cancellation.

a. If you cancel your order more than 7 days before the scheduled event date, you may be eligible for a full refund minus any applicable cancellation fees.

b. If you cancel your order 7 days or less before the scheduled event date, you may be eligible for a partial refund minus any applicable cancellation fees.

c. If you cancel your order on the scheduled event date or fail to show up for the event, you will not be eligible for a refund.

d. If we are unable to fulfill your order due to unforeseen circumstances, we will notify you as soon as possible and issue a full refund.

Requesting a Refund

• To request a refund, please contact us at info@tobiscatering.com or Call Us
  (678)748-7731 and provide the following information: Your name and contact information The date of your event and the nature of your order The reason for your cancellation or refund request, Your payment method, and any applicable transaction details

Processing Refunds

We will process your refund as soon as possible, but please allow up to 7 business days for the refund to be credited to your account. We reserve the right to refuse refunds or cancel orders for any reason.

Changes to Refund Policy

We may update this Refund Policy from time to time, and we will post the updated policy on our website. We encourage you to review this Refund Policy periodically to stay informed about how we handle cancellations and refunds.

Effective Date

This Refund Policy is effective as of 01/05/2023